Shipping & Returns.

Destinations

We currently ship to Spain and the rest of the European Union, the United Kingdom, the United States, Australia and Indonesia. Some remote areas and territories may be excluded; any restriction that applies to your address is shown at checkout before payment.

Costs and delivery estimates

• Spain — Free shipping on orders over €100. Orders under €100: €4.99 flat rate. Delivery: 1–4 business days.
• Europe — €12.99 flat rate. Delivery: 3–8 business days.
• Indonesia — Free shipping on all orders. Same-day delivery available in Bali (Gojek/Grab coverage). Outside Bali, delivery times vary by local courier.
• USA — $34.99 flat rate. Delivery: 5–8 business days.
• Australia — AUD 39.99 flat rate. Delivery: 5–10 business days.
• Rest of the World — Asia (excl. Indonesia): €19.99 (5–15 business days). South America: €39.99 (7–10 business days). Africa: €39.99 (7–10 business days).

The exact shipping cost for your address, and the total amount payable, are always shown at checkout before you pay. No mandatory charge is added after your order is placed. Delivery times are estimates counted from dispatch and are not guaranteed unless we state otherwise in writing.

Processing

All orders are processed within 1–3 business days. We ship from Spain (EU) or Bali (Indonesia), depending on your location.

Tracking

Every order includes tracking. We ship worldwide with DHL. Within Indonesia, we use local providers.

Taxes and duties

Orders shipped outside the EU and Indonesia may incur import duties, taxes and customs fees. These are not included in your product or shipping price and are your responsibility. Customs processing times are separate from delivery estimates.

The applicable tax treatment is shown at checkout before payment. International duties and import taxes depend on destination and dispatch origin; they are not automatically exempt.

Your 14-day right of withdrawal (EU)

If you are a consumer in the European Union, you may withdraw from your online purchase within 14 days from the day you (or a person you designate) receive the goods, without giving any reason. If your order is delivered in several parts, the period runs from receipt of the last item.

How to notify us

Send an unambiguous statement before the 14-day period ends to hola@pagiwear.com. You may use the model withdrawal form in our Terms & Conditions, but it is not mandatory. No reason or prior approval is required. Sending your notice in time is sufficient; goods can travel afterwards.

Where to send the goods

Return address

To request a return or size exchange, contact hola@pagiwear.com with your order number. We will provide the return instructions. Please include your order number inside the package so we can identify your return.

Contacting customer service does not restrict your statutory withdrawal rights; no prior approval is required to exercise them. This logistics address is for sending and receiving packages, not our registered business address.

Return the goods without undue delay and in any event within 14 days of notifying us.

Who pays return shipping

For change-of-mind withdrawals you pay the direct cost of returning the goods. Where an item is faulty, damaged, incorrect or otherwise not as described, we cover the cost of return or replacement to the extent required by law.

Size exchanges

Wrong size? You can request an exchange within 14 days of receiving your order. Email hola@pagiwear.com with your order number and the size you need. Shipping is covered by you both ways: you send the item back to us, and we send the new size at the standard shipping rate for your country. Items must be unworn, with tags and hygiene strip in place. Exchanges depend on stock; if your size isn’t available, we refund the item instead.

This voluntary size-exchange policy does not limit your statutory withdrawal or warranty rights.

Condition of returned items

You may handle and try the garment as you reasonably would in a shop. You may be liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the item. Please try swimwear on over your own underwear and keep the hygiene strip and tags in place.

Refunds

We refund all payments received from you, including the standard outbound delivery cost, without undue delay and no later than 14 days from the day we are informed of your withdrawal. If you chose a delivery method more expensive than our standard option, we refund the standard cost only, where permitted. We may withhold the refund until we receive the goods back or you provide proof that you have sent them, whichever is earlier. Refunds are issued to the original payment method; no fee is charged for this.

This is separate from the change-of-mind return above. As an EU consumer you have a statutory legal guarantee of at least two years for goods that are defective, damaged, incorrect or materially different from their description. These rights are free of charge and cannot be waived.

Damaged in transit

Email us photos of the item and packaging as soon as you notice the damage. We arrange collection or provide a prepaid return, at no cost to you.

Manufacturing defect

Send your order number, a description of the defect and photos. Depending on the case and your legal entitlement, we repair, replace, reduce the price or refund the item, and we pay the return costs.

Wrong item received

Contact us and keep the item unworn with tags attached. We send the correct piece and arrange the return of the incorrect one at our cost.

Not as described

If a piece materially differs from its description on this website, contact us and we will resolve it under the statutory legal guarantee. Small colour or texture variations between screens, photography and small-batch production are normal and do not, by themselves, make an item non-conforming.

All enquiries: hola@pagiwear.com. We aim to reply within 2 business days.