Say hello.
For orders, sizing advice, collaborations or general enquiries, write to us at hola@pagiwear.com or use the form below.
Frequently asked questions
We hope that these FAQs address all your questions. If you need further assistance, please do not hesitate to contact us. Thank you for your purchase!
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://pagiwear.com (the “Website”).
1. Personal information we collect
a) Device Information
When you visit our Website, we automatically collect certain information about your device, including:
- Web browser
- IP address
- Time zone
- Cookies installed on your device
- Pages or products viewed
- Referrer URL or search terms
- Interactions with the Website
Technologies used for collection may include cookies, log files, web beacons, tags and pixels, such as Meta Pixel or Google Analytics.
We refer to this data as “Device Information”.
b) Order Information
When you make or attempt to make a purchase through the Website, we collect certain information from you, including:
- Name
- Billing and shipping address
- Payment details
- Email address
- Phone number, if provided
We refer to this data as “Order Information”.
In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
2. How we use your personal information
We use your Personal Information to:
- Fulfill and ship your order
- Process payments
- Communicate with you
- Provide order confirmations and customer support
- Screen orders for potential risk or fraud
- Improve and optimize our Website
- Provide personalized content and advertising, only if you have given your consent
Legal bases under GDPR may include:
- Art. 6(1)(b) GDPR: performance of a contract
- Art. 6(1)(f) GDPR: legitimate interests, such as website security, fraud prevention and basic analytics
- Art. 6(1)(a) GDPR: your consent, for example for marketing cookies, analytics cookies or newsletter communications
3. Sharing your personal information
We share your Personal Information with third parties only when necessary to operate our Website, fulfill orders or provide our services.
These third parties may include:
- Shopify, our eCommerce platform
- Payment providers, such as Shopify Payments, PayPal or other payment processors available at checkout
- Shipping and logistics providers
- Marketing and analytics tools, only after consent via our cookie banner, such as:
- Google Analytics
- Meta Pixel
- Klaviyo or other email marketing tools, if used
Important:
Non-essential services are only activated with your prior consent through our cookie banner. No non-essential analytics or marketing cookies are loaded without your approval.
4. Newsletter, promotions and giveaways
If you subscribe to our newsletter, participate in a promotion or enter a giveaway, we may collect:
- Name
- Email address
- Instagram username, if the promotion takes place on Instagram
- Shipping address, only if you are selected as a winner and the prize needs to be shipped
We use this information to manage newsletter communications, select winners, contact participants and deliver prizes.
Legal basis:
- Art. 6(1)(a) GDPR: your consent for newsletter communications
- Art. 6(1)(b) GDPR: performance of promotional terms, such as prize delivery
If a giveaway is hosted on Instagram, it is not affiliated with, sponsored by or endorsed by Instagram unless clearly stated otherwise.
Minimum age to participate: 18 years.
Personal data collected for giveaways is retained only as long as necessary for the promotion and prize delivery, and then deleted unless legal obligations require longer retention.
5. Targeted advertising
With your consent, we may use your data to show personalized ads through platforms such as:
- Google Ads
- Facebook / Meta
- Instagram Ads
You can manage your advertising preferences through:
- Google Ad Settings
- Meta Ad Preferences
- Your cookie settings on our Website
You may also opt out through industry tools such as the Digital Advertising Alliance, where available.
6. Do Not Track
Our Website does not respond to “Do Not Track” browser signals.
You can control your cookie preferences at any time through our cookie banner or the cookie settings link in the footer of our Website.
7. Your rights under GDPR
If you are located in the European Union, the United Kingdom or another jurisdiction with applicable data protection rights, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing activities
- Request data portability
- Withdraw consent at any time, where processing is based on consent
For privacy requests, please contact us at:
Please note that your Personal Information may be processed in countries outside your country of residence, including the United States or Indonesia, depending on the service providers we use. Where required, such transfers are carried out under appropriate safeguards.
8. Data retention
We retain your Personal Information only for as long as necessary to:
- Fulfill your order
- Provide customer support
- Comply with legal, tax and accounting obligations
- Resolve disputes
- Enforce our agreements
Order information may be retained for the legally required period. Newsletter or marketing data is retained until you unsubscribe or withdraw your consent.
9. Cookie consent
We use a cookie consent tool to manage your cookie preferences.
When you visit our Website, a banner allows you to choose between different types of cookies, such as:
- Essential cookies, always active
- Analytics cookies, such as Google Analytics
- Marketing cookies, such as Meta Pixel or Klaviyo tracking
- Functional cookies, such as language or preference settings
Legal basis for non-essential cookies:
Art. 6(1)(a) GDPR: your consent
You can withdraw or change your consent at any time through the cookie settings link in the footer of our Website.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or business changes.
The current version will always be available on this page.